How Business Can Use Testing

18 May 2015
09:00 - 17:00
Thon Hotel: Rio

How Business Can Use Testing

Many of the problems of systems development and testing can be traced to the human or organisational problem of lack of engagement with stakeholders. If only we had better access to the users and their managers, then life would be so much easier! But it’s not as simple as that.

Business users and their managers tend not to get involved for several reasons. Of course, if the business lack the time and commitment to the project in hand, that almost dooms a project to failure. But this isn’t the most common reason. More often, our projects suck the knowledge from business users, but give so little feedback (and confidence in delivery) in return that business teams feel exploited and deceived. But what feedback are we talking about?

Most of this feedback will come, in one form or another, from test activities that take place throughout our projects. The problem stakeholders often have is that much of this feedback is worthless to them because they cannot map the feedback to their own reality.

Partly this is because they were not involved in the definition of the feedback, and partly because most testers are not able communicate their test objective in a meaningful way to their business colleagues. Testers are partly to blame for this situation.

The goal of a Test Strategy is to define how testing will gather, analyse and disseminate intelligence to stakeholders for them to make good decisions. In this respect, testing is a powerful ally of business and this is what we will explore in this Workshop.


  • What’s the problem?
    • Failures in systems
    •  Failures in testing
    • And the real problem is?
  • Aligning IT with Business Goals
    • Stakeholders, Goals and Risks
    • Supplier-Customer Feedback
    • Feedback loops (in Waterfall, Agile, DevOps)
    • Test Strategy is all About Feedback
    • Learning and Feedback
  •  Business Modelling and Testing